Shipping policy

We're so glad you're here, and we hope you love what you've chosen.

If you have any questions about shipping after reading this page, email us at hello@lussactive.com and we'll help you out.

AUSTRALIA

FREE STANDARD SHIPPING ON ALL ORDERS (2-8 business days after dispatch) 
$15 EXPRESS SHIPPING (1-4 business days after dispatch)

NEW ZEALAND

$20 AUD STANDARD SHIPPING (6-10 business days after dispatch)
$34 AUD EXPRESS SHIPPING (2-4 business days after dispatch)

FREE STANDARD SHIPPING ON ORDERS OVER $99 AUD

INTERNATIONAL

$24.95 AUD STANDARD SHIPPING (6-10 business days after dispatch)
$40 AUD EXPRESS SHIPPING (2-4 business days after dispatch)

FREE STANDARD SHIPPING ON ORDERS OVER $150 AUD

DISPATCH TIME FRAMES

Orders placed before 12pm Sydney time are dispatched the same day. Orders placed after 12pm Sydney time are dispatched the next business day. Orders placed on weekends or public holidays are dispatched the next business day.

CUSTOMS AND DUTIES

Orders delivered outside Australia may need to be cleared through customs. The shipping price we quote you does not include any taxes or duties your country may charge on entry.

Please contact your local customs office before ordering if you'd like to know what applies in your country. LUSS does not cover duties or taxes, and we can't be held responsible for customs delays or charges.

PLEASE NOTE

Delivery times are estimates provided by Australia Post and can't be guaranteed.

Shipping costs are non-refundable.

Return postage is paid by the customer. Please see our Refund Policy for details.

LUSS can't be held responsible for delays or delivery issues once your parcel is with Australia Post.

Please check your order carefully before confirming, as we're unable to modify or cancel orders once they're processed.

If an order is returned to sender, the cost of resending it will be charged to the customer.