Shipping policy

We are so excited for you to receive your order from us!

We offer pickup to those in the Wollongong region who prefer no shipping. When you place your order on our website, please click the "pick up" option. Once you have clicked on this and have paid for your order, we will reach out via email to meet at a pickup point for your items. 

If you have any questions regarding shipping on your order after reading our policy - please email hello@lussactivewear.com and we'd be grateful to assist you.

AUSTRALIA

  • $10 STANDARD SHIPPING (2-8 business days after dispatch) 
  • $15 EXPRESS SHIPPING (1-4 business days after dispatch)

    EXPRESS SHIPPING IS FREE WHEN MORE THAN 1 ITEM IS PURCHASED (excluding sale periods)
    IN SALE PERIODS - EXPRESS SHIPPING IS FREE FOR ORDERS $99 AND OVER

NEW ZEALAND

  • $20 (AUD) STANDARD SHIPPING (6-10 business days after dispatch)
  • $34 (AUD) EXPRESS SHIPPING (2-4 business days after dispatch)

    FREE SHIPPING FOR ORDERS OVER $99 AUD (excluding sale periods)
    IN SALE PERIODS - SHIPPING IS FREE FOR ORDERS $150 (AUD) AND OVER

 INTERNATIONAL

  • $24.95 (AUD) STANDARD SHIPPING (6-10 business days after dispatch)
  • $40.00 (AUD) EXPRESS SHIPPING (2-4 business days after dispatch)

    FREE INTERNATIONAL SHIPPING FOR ORDERS OVER $150 AUD (excluding sale periods)
    IN SALE PERIODS - SHIPPING IS FREE FOR ORDERS OVER $199

 CUSTOMS & DUTIES

For International customers, items for delivery outside of Australia may have to be cleared through customs. The price we quote you for shipping may not include taxes that your country may charge from your purchase upon entry to your country.
Please contact your local Customs office for more information on charges for your country prior to purchasing from us.
LUSS activewear does not cover these fees of duties & taxes and we will not be held accountable for customs delays, duties or taxes that may apply.

DISPATCH TIME FRAMES

  • Orders made before 12pm (AEDT) will be dispatched on the same day.
  • Orders made after 12pm (AEDT) will be dispatched the next business day.
  • Orders made on Weekends or Public Holidays will be dispatched the next business day.

PLEASE NOTE:

  • These times are estimates only by AUS post, and we cannot guarantee shipping times.
  • Our shipping costs are non-refundable.
  • Customers are responsible for the return shipping costs. (Please see our Refund Policy for more information).
  • LUSS cannot be held responsible for the service, delays or delivery by AUS post.
  • Please be sure of the order you make as we are unable to modify or cancel processed orders.
  • If your order is returned to sender, a full-fee shipping cost will be required by the customer to resend.