Contact Us

Your experience with LUSS matters to us.

For any enquiries, please contact us at hello@lussactive.com.

If your enquiry relates to an order, please include your full name and order number so we can help quickly.

Please allow 6–12 hours for a response. We're a small team based in Wollongong, NSW, and we reply Monday to Friday.

Looking for something specific?

• Sizing help — see our size guide
• Choosing your Elara length — see the Elara length guide
• Returns and exchanges — see our returns policy
• Shipping times — see our shipping policy