Refund policy

We hope you adore your items from LUSS as much as we do, however if you are unhappy with your purchase we have a 14-day return policy, which means you have 14 days after receiving your item to request a return/exchange.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once your return is accepted, we’ll send you instructions on how and where to send your package. You are required to pay for the postage fees to return back your item/items to us. We will then cover the postage costs to send your new item/items to you.

If you are in a hurry to receive your desired item, it is encouraged by us that you re-purchase the desired item, then once we receive your exchange we will give you a store credit.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused in its original packaging. This also includes no fake tan, dog hair or makeup.

Any items that have fake tan, dog hair or makeup on them will NOT be approved for a return.

To start an exchange, you can contact us at hello@lussactivewear.com. Please include your order number in your email, along with the details of your exchange. If we accept your exchange, we will then provide details of where to send the item. You will be required to cover the exchange postage fees. Items sent back to us without first requesting an exchange will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We ONLY offer refunds if the item is faulty/damaged.
We do NOT provide refunds on items that do not fit or the customers change of mind. If you wish to return/exchange your items, we offer a store credit or exchange IF the items are in original condition.

Items that are deemed to be faulty must be returned to LUSS before we can issue a refund. 
For refunds, please email hello@lussactivewear.com with your order number, photos and details of the faulty/damaged item and we'll assist you from there.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund to.

You can always contact us for any question in relation to your item at hello@lussactivewear.com.

Shipping
LUSS activewear will NOT be held accountable for missing parcels if the customer authorised the courier to leave the parcel without signature. It is strongly encouraged by us that you do not authorise delivery without signature.

If your package has gone missing and you did NOT authorise the delivery signature, please contact us at hello@lussactivewear.com and we will follow this up.